Routine Appointments with a GP, Practice Nurse or Health Care Assistant are available in the morning, afternoon and early evening. These appointments can be booked well in advance,usually with the clinician of your choice, depending on who is on duty. You may request a routine appointment by telephoning us on (01437) 720303, or by visiting Reception. It is also possible to book a routine appointment online – in order to do this, you will need to register for My Health Online (MHOL) – you can download a MHOL application form from our website Home Page, or pick one up from Reception.
Urgent Appointments – if our routine appointments are fully booked, we also have a limited number of urgent ‘same-day’ appointments. These urgent appointments are reserved for urgent problems only, in accordance with a GP’s assessment of your clinical need. In order to determine your clinical need, our Receptionists will ask for details of your urgent problem to pass-on to the Duty GP who may telephone you for more details, or ask you to come in to the Surgery.
When you request an appointment at the Surgery, our Reception team may ask for some brief details in order to help direct you to the right person to deal with your problem. You do not have to give this information, but it will help you and other patients to be seen more quickly and to get the right care with an appropriate clinician (which may not always be a GP). Our Receptionists are trained in care navigation, and the questions they ask you will also help our clinicians to prioritise their workload and identify genuine urgent problems.
Pharmacy ‘Common Ailments’ scheme The Surgery is not able to accommodate minor ailments and self-limiting conditions, such as colds, as urgent appointments. For minor conditions, your local community Pharmacy can offer free treatment or advice for 27 common conditions, as part of the Common Ailments scheme. There is no need to make an appointment with the Pharmacy. If needed, they will direct you to your GP.
** If you experience severe chest pain, collapse, severe breathing difficulties, have one-sided weakness or slurred speech or severe bleeding, please dial 999 immediately **
When it’s less urgent than 999, you can also dial 111 for healthcare support and advice – 111 is a free-to-call phone number.