Due to increasing numbers of patients arriving late for appointments, we have reluctantly decided to adopt the following policy for late arrivals:
FROM 1st JULY 2017 ANY PATIENT ARRIVING LATE FOR AN APPOINTMENT WILL BE ASKED TO RE-BOOK.
The combined effect of increasing numbers of late arrivals is disruptive and has a knock-on effect for other patients, adding to the pressure of the workload for GPs and Nurses.
We understand that sometimes lateness is related to a medical condition such as memory difficulties, and we will endeavour to be flexible in these circumstances.
Practice Manager, St. David’s Surgery