Complaints policy

If you are unhappy with any aspect of our service, the practice operates a complaints procedure along NHS Wales guidelines (‘Putting Things Right’). Although we believe that our service is usually of a high standard, we recognise that we do not always get things right. We take complaints very seriously. If you would like to make a complaint regarding the Surgery or the services we offer, please contact the Practice Manager as soon as possible by telephone or come in or, if you prefer, in writing. Every effort will be made to answer your concerns as quickly as possible.

We hope most problems can be sorted out quickly and easily, often at the time they arise and with the person concerned. Our aim is to give you the highest possible standards of service and we try to resolve all problems to your satisfaction.