Thankfully incidents of violent or abusive behaviour are very rare in this practice. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
VIOLENT, AGGRESSIVE AND ABUSIVE PATIENT POLICY
We aim to treat our patients with respect and courtesy at all times, and expect our patients to treat our staff in the same way.
In line with NHS policy we have a Zero Tolerance Policy which covers all violent and aggressive behaviour including verbal abuse and online abuse. Any such behaviour may be reported to the Police.
Any patient who is violent or abusive towards staff or fellow patients may be removed from the practice list in line with Hywel Dda University Health Board policy.